Software Maintenance & Support
In todays digital economies purchasing any solution is relatively simple, once you have identified the required products to meet the business needs, you have a wealth of choice at your disposal. But people frequently forget the most important aspect of purchasing, will the chosen supplier be able to ensure business or operational continuity, if it fails are they responsive to your needs and can they guarantee to fix the problem efficiently keeping down time to a minimum.
At Latitude UK, we take our service business seriously. Our responsibility is to ensure your business continuity is ensured. With our manufacturer trained and highly experienced team of field based engineers, we provide a rapid response to your problems and, with a wide range of service options, we can tailor a post-sales support contract to suit your precise needs. Our contracts cover millions of pounds worth of IT systems installed to run mission-critical systems within a wide range of business sectors.
The options are wide ranging including preventative maintenance visits, each contract focusing on the needs of the individual client. Our remote monitoring service ensures we know of any problem when it occurs and in many cases the problem is resolved before the client is aware that one exists. Everyone hopes that their system will never fail, however, in the event of this happening our service team will work tirelessly to ensure that the effect on your business is minimised.